Cancellation is done from your client area, directly on the product concerned. No letter or phone call is required.
How to proceed
- Sign in to my.maxihoster.com.
- Open the service or domain you wish to cancel.
- On the product page, click Résilier mon service ou mon domaine (Cancel my service or domain).
- Confirm your request.
You will receive an email confirmation. Until that message arrives, the request has not been recorded.
What happens next
The service stays active until the end of the period you have already paid for. You do not lose the days or months you have paid: cancellation prevents renewal, it does not interrupt the service immediately.
At expiry the service is deactivated and the data is then deleted. This deletion is permanent. Retrieve anything you want to keep before the expiry date: hosting files, mailbox contents, databases, backups.
Domain names are a special case
Cancelling a domain with us means we stop renewing it. When it expires it becomes available for anyone to register again, after the grace period specific to its extension.
If your intention is to keep it elsewhere, do not cancel it: request a transfer to your new registrar. A transfer preserves the domain and its age; a cancellation releases it. These are two very different procedures, and a cancellation made by mistake is rarely recoverable.
Deadlines
Send your request before the renewal date shown on the product page. A request received after renewal takes effect at the following expiry, and the period already invoiced remains payable.
Cancelling a cancellation
As long as the expiry date has not passed, write to support@maxihoster.com stating the service concerned: we will reinstate the renewal. Once the data has been deleted, however, there is no going back.
Before you go
If you are leaving because of a technical or pricing issue, tell us: there is often a solution. Write to support@maxihoster.com — and if you leave anyway, honest feedback on the reason is valuable to us.