Your invoices are available in your client area at my.maxihoster.com, under Factures (Invoices). Each invoice can be viewed, downloaded as a PDF and paid online.
Accepted payment methods
| Method | Credited | Note |
|---|---|---|
| Credit card | Immediately | Visa, Mastercard |
| TWINT | Immediately | From your phone |
| PayPal | Immediately | PayPal account or card via PayPal |
| QR-bill | 1 to 3 business days | Swiss bank transfer |
The first three credit your account straight away: your service is activated or renewed immediately. The QR-bill goes through the banking system, so allow one to three business days.
Paying online
- Sign in to my.maxihoster.com.
- Open the Factures section.
- Select the invoice to settle.
- Choose your payment method and follow the steps.
For credit card and PayPal, you are redirected to the provider’s secure page and returned to your client area once the payment is confirmed.
For TWINT, a QR code appears on screen: open the TWINT app on your phone, scan it and confirm. If you are already on your phone, the app may open directly.
Paying by QR-bill
The QR-bill is the Swiss standard for bank transfers. Download the invoice PDF: it contains the Swiss payment QR code.
- From your bank’s app: use the QR-bill scanning function, present the code, check the amount and confirm.
- From e-banking on a computer: import the PDF, or enter the IBAN, amount and reference manually.
Always keep the reference shown on the invoice. It is what automatically matches your transfer to your account. Without it, reconciliation is manual and can take several days.
After payment
Once the payment clears, the invoice is marked paid in your client area and you receive an email confirmation. The services concerned are activated or renewed automatically.
If an invoice still shows as unpaid more than three business days after a transfer, write to support@maxihoster.com attaching your bank’s confirmation: we will reconcile the payment manually.
Frequently asked questions
Can I pay several invoices at once? Each invoice is settled separately, so that every payment is matched unambiguously.
The payment failed — was I charged? No amount is taken when a payment fails. If your bank placed a hold, it is released automatically within a few days.
Can I receive my invoices at another address? Invoices are sent to your account’s email address. To change it, update it in your profile.